Entertainment is truly fun only when it stays within limits. bw99 wants every player to enjoy gaming responsibly and with a smile. Here you'll find all the information, tools, and guidance you need.
We built these features to help every player stay safe and enjoy gaming in a healthy way.
Set your own maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set, and increasing them requires a 72-hour waiting period.
Decide how long you want to play in one sitting. Once the time is up, the system will automatically alert you and encourage you to take a break.
At set intervals, you'll see on-screen reminders showing how long you've been playing and how much you've won or lost. This helps you make more informed decisions.
Temporarily lock your account for any period from 1 day to 6 weeks. No gaming or deposits are possible during this time.
For a long-term break, self-exclude for anywhere between 6 months and 5 years. Your account will be fully deactivated during this period and no marketing messages will be sent.
Speak with our trained support team about any gaming-related concerns. Full confidentiality is guaranteed.
Responsible gaming means enjoying gaming as entertainment — not treating it as the center of your life or a financial solution. At bw99, we believe everyone should know their limits and stick to them.
Online gaming is growing rapidly in Bangladesh — and so is the risk of gaming addiction. Research shows that players who game without any limits are far more likely to face financial difficulties and mental stress. That's why bw99 has been committed to responsible gaming from the very start.
Responsible gaming rests on three core principles:
Keep in mind: Playing more to recover lost money is never the answer — it only makes things worse. bw99 is always here to help you make mindful decisions.
People often don't realise when their gaming habits have become harmful. Watch out for the signs below — whether in yourself or someone you know, and act quickly if you spot them.
Spending more than you can afford on gaming
Chasing losses by playing repeatedly
Withdrawing from family and friends
Feeling restless or irritable when you're not playing
Unable to focus on work or studies
Hiding your gaming activity or spending from family
Gaming with borrowed money or by dipping into savings
Staying up late or skipping sleep to keep playing
If three or more of the above signs apply to you, this may indicate problematic gaming. Please contact our support team or activate a cooling-off period on your account.
Responsible gaming isn't complicated — it just takes a few simple habits. Follow the tips below before and while playing at bw99.
Golden Rule: Never spend money on gaming that your household depends on. Always play within your entertainment budget.
After logging in to our platform, go to Account Settings and find the Responsible Gaming section. From there, you can easily activate the tools below.
Account → Settings → Responsible Gaming → Deposit Limit. Choose daily, weekly, or monthly.
Settings → Time Control → Select your preferred time limit. You'll receive a notification when the time is up.
Your gaming stats will appear on screen every 30/60/90 minutes.
Take a break for anywhere from 1 day to 6 weeks. Your account will be completely inactive during this period.
Long-term exclusion from 6 months to 5 years. Email us at support@bw99.ws.
Support is available 24/7 for any issue. Reach us via live chat or at support@bw99.ws.
Example — Monthly Budget Tracker (Visual Display):
If you feel you need a long break from gaming, follow the self-exclusion process. It's a brave and smart decision.
Decide calmly how long you want to take a break — 6 months, 1 year, or 5 years. The choice is yours.
Email us at support@bw99.ws or reach out via live chat. Subject: "Self-Exclusion Request".
Your identity will be verified for security purposes. This is solely to keep you protected.
Your account will be fully deactivated within 24 hours and all marketing communications will stop.
You may apply once the set period has ended, though a 7-day cooldown will apply.
Bw99 is strictly for players aged 18 and above. We take firm steps to protect minors.
If you are under 18, please do not use this platform. Providing false information during registration is a legal offence and will result in permanent account closure.
We're here for you no matter the issue. Your privacy is fully protected.
Email: support@bw99.ws
Response Time: Within 24 hours
Language: Bengali & English
Service: 7 days, 24 hours
Every player's safety is our priority at bw99. Register today and use all our protection tools to enjoy the full benefits of responsible gaming.