Bw99 Privacy Policy — Your Data Is Safe With Us

Bw99 (https://bw99.ws) — genuinely committed to your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

By visiting our website, creating an account, or using any of our services, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy applies to all bw99 services — including the website, mobile app, live chat support, and email communications.

Bw99 only collects information that is necessary to deliver our services properly. We never collect excessive or unnecessary data.

Information collected directly from you

Automatically Collected Information

When you use bw99, certain information is collected automatically:

• IP Address — For security verification and geographic location detection.
• Browser Information — Which browser and device is being used to access the site.
• Session Data — Login times, activity logs, and gaming history.
• Cookie Data — for saving preferences and improving the site (details below).

Bw99 uses your data only for specific, legitimate purposes. A full list of how we use your information is provided below:

• Account Management: To ensure secure registration, login, and account protection.
• Identity verification (KYC): To verify age and identity and maintain the platform's legal compliance.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Customer service: To resolve your issues and answer your questions.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To meet the requirements of relevant regulatory authorities.
• Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).

Bw99 is extremely careful about sharing your personal information with third parties. Data may only be shared under the limited circumstances described below:

When Your Information May Be Shared

• Payment Providers: Necessary information is shared with our authorized payment gateways to process deposits and withdrawals. They are also bound by strict privacy policies.
• Legal Authorities: Specific information may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Anti-fraud organisations: Limited data may be verified with relevant agencies to help prevent fraud and money laundering.
• Technology partners: Technology service providers may access data to a limited extent in order to maintain site functionality, but they are not permitted to retain or use it for any other purpose.

Bw99 uses cookies and similar technologies to improve site performance and personalize your experience. A cookie is a small text file stored in your browser.

Types of Cookies We Use

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain site features.

Bw99 retains your data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• Active Account Data: For the full duration your account remains active.
• Transaction records: A minimum of 5 years, as required by legal obligations.
• KYC Documents: A minimum of 5 years after account closure (as required by regulatory obligations).
• Communication logs: Support tickets and chats — 1 year after resolution.
• Analytics data: Retained in anonymised form.

When your account is closed, your data is securely deleted — except for what must be retained to meet legal requirements.

To keep your data safe, bw99 uses the highest industry-standard security technology:

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall protection: Multi-layer firewall protection to block unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: System audits conducted by third-party specialists.
• Data Backup: Secure, encrypted backups are taken on a regular basis.
• Access controls: Only authorized personnel have access to specific data.

As a bw99 member, you have the following rights over your own data. Contact our support team to exercise any of these rights:

To exercise any of the rights above, email us at support@bw99.ws. We typically respond within 48 hours.

Bw99 services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

Bw99 works with a number of trusted third-party technology providers to operate effectively. These services function as an integral part of our platform.

• Payment Gateway: bKash, Nagad, and other approved payment providers — to process transactions. Each has its own privacy policy.
• Game Provider: Licensed game developers may process gameplay data to a limited extent.
• Analytics Tools: Anonymous analytics data is used to measure site performance.
• Cybersecurity Services: Specialist services for DDoS protection and fraud detection.

All third-party partners are contractually required to comply with our privacy standards. They may not use your data for their own commercial purposes.

Bw99 reserves the right to update this Privacy Policy when necessary. If changes are made, we will notify you through the following methods:

• The update date and a summary of changes will be published on this page.
• A notice will be sent to your registered email for any significant changes.
• Important notices about changes may be displayed when you log in to the site.

Continued use of the platform after any changes constitutes your acceptance of the updated privacy policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

Our privacy team takes your concerns seriously and works to resolve them promptly. For further assistance, visit our Help Center Visit the page or FAQ Find answers to common questions on the page.