From opening an account to making a withdrawal — here's your complete guide to every bw99 service.
Browse the sections below to find the information you need.
Steps to Create a New Account
All Deposit Methods
How to Withdraw Your Winnings
Using Offers & Promo Codes
Password & Account Security
24/7 Live Support
Create your bw99 account in just a few easy steps. The whole process is completely free and takes no more than 2 minutes.
Click the "Register" button in the top navigation bar or go directly to the /register page.
Enter your mobile number or email address, then create a strong password.
Verify your identity using the 6-digit OTP sent to your mobile number.
Enter your full name and date of birth. Completing KYC helps speed up future withdrawals.
Deposit right after activating your account and enjoy a 200% welcome bonus.
On the login page, click the "Forgot Password?" link. A reset link will be sent to your registered mobile number or email. Set a new password and log back in. If you're still having trouble, contact us via Live Chat.
Depositing and withdrawing at bw99 is quick and straightforward. See the details below.
Click on the "Wallet" or "Deposit" option.
BKash, Nagad, Rocket, or bank transfer — whichever works best for you.
Minimum deposit is ৳200. Once payment is complete, your balance is credited instantly.
Select "Withdrawal" from your balance.
Enter your bKash or bank account number. The account must be registered in your own name.
Withdrawals are typically processed within 15 minutes to 24 hours. VIP members enjoy even faster processing.
Your bonus benefits start the moment you join bw99. On your first deposit, 200% Welcome Bonus available, with a maximum bonus of ৳20,000. On top of that, fresh offers are available every day.
Every bonus comes with wagering requirements. For the welcome bonus, you must wager the bonus amount 15 times. For example, if you receive a ৳1,000 bonus, you'll need to place ৳15,000 in bets before withdrawing. For full terms and conditions, Terms & Conditions View.
Enter the code in the "Promo Code" field when making a deposit. Once applied successfully, the bonus will be credited to your wallet automatically. Visit our voucher page Find active codes here.
Joining any new online platform naturally raises questions — How do I get started? Is my money safe? Who do I contact if something goes wrong? The bw99 Help Center was built to answer all of that. Here you'll find clear, straightforward guides on every topic, so you can resolve any issue on your own.
After opening an account at bw99, completing KYC (Know Your Customer) verification might seem like a hassle — but it's actually there to protect you. Once KYC is done, no one can make a withdrawal from your account without authorization. Verified accounts also benefit from faster withdrawals and higher limits.
KYC typically requires photos of both the front and back of your national ID, along with a selfie. The entire process is completed within 24 hours.
Bw99 is more than just a gaming platform — it's also committed to responsible gaming. You can set your own daily or monthly deposit limits at any time. If you feel your gaming is getting out of hand, a self-exclusion option is available to take a temporary break. To learn more, visit our Responsible Gaming page.
Your internet connection may occasionally drop while playing Live Casino or Sports Betting. In most cases, the system automatically saves your last position. Simply log back in when you reconnect — your game will usually resume right where you left off. If you notice any discrepancy in a round, take a screenshot immediately and send it to support.
Bw99 is fully mobile-friendly and works great on both Android and iOS browsers. Add it to your home screen for an app-like experience. If you run into any issues on mobile, try clearing your cache and updating your browser first.
In certain situations, your account may be temporarily restricted — for example, due to unusual transactions, incomplete KYC, or repeated failed login attempts. You will be notified by email. To resolve the issue, reach out to our support team via live chat or support@bw99.wsSend us an email. Most issues are resolved within 24 hours.
Bw99 uses the latest technology to keep your personal information and funds secure. SSL Encryption Keeps every transaction secure. Two-Factor Authentication (2FA) Enabling this adds an extra layer of security to your account. Our firewall and fraud detection systems run around the clock.
Your complete betting history, deposit, and withdrawal records are available in your account's Financial Transactions section. You can view the details of any transaction at any time. If you spot an error, report it within 72 hours.
Find answers to our most frequently asked questions, all in one place.
Our Bengali-speaking support team is available 24/7 and ready to help you every step of the way.
For the fastest support, use Live Chat. Average response time is just 2 minutes.
Available NowFor detailed issues, send us an email. You'll receive a reply within 24 hours.
support@bw99.wsSpeak directly with us for urgent issues. Bengali support is available from 8 AM to 12 AM.
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